Few things are more frustrating than a slow or unreliable internet connection, especially when you’re working, streaming, or attending an online class. The good news is that many connection issues can be solved with a few simple troubleshooting steps before calling your provider.

Check your modem and router
The first step is always to restart your modem and router. Power cycling the equipment clears temporary bugs and often restores full speed. If your hardware is older than five years, consider upgrading. Retailers like Best Buy and Amazon carry affordable, high-performance options that can outlast ISP rentals.

Run an internet speed test
Use tools like Speedtest.net to check your download and upload speeds. Compare the results against your plan’s advertised speeds. If the numbers are consistently lower, you may be experiencing throttling or local network congestion.

Optimize Wi-Fi placement
Router location matters. Place your router in a central location, away from walls and appliances. Adding Wi-Fi extenders or upgrading to a mesh system can eliminate dead zones in larger homes.

Check for background bandwidth use
Streaming devices, software updates, and cloud backups can slow your connection without you realizing it. Check your device settings to see what’s running in the background and pause non-essential downloads during high-use hours.

Secure your network
Neighbors or unauthorized users on your Wi-Fi can drain bandwidth. Make sure your router uses WPA3 or WPA2 encryption and update your password regularly. Guides from Norton and Bitdefender explain how to secure your home network effectively.

Contact your ISP if problems persist
If you’ve tried all basic fixes and the issue remains, reach out to your provider. Providers like Xfinity and Spectrum often run diagnostics remotely and can determine whether the problem is on their end.

Lower the cost of equipment and bills with cashback apps
Troubleshooting often reveals the need for new routers or better service plans. Cashback apps like Rakuten and Ibotta offer rewards on electronics purchases. If your provider allows bill payments via gift cards, Fluz makes it possible to earn cashback with a Verizon gift card, get rewards with an AT&T gift card, or save money with a T-Mobile gift card.

Final thoughts
Most internet issues can be fixed without professional help. From restarting equipment to securing your network and optimizing Wi-Fi placement, simple steps often restore strong connections. And when upgrades are needed, combining smart purchases with cashback rewards can keep costs under control.